Company

Yamabiko Europe is a Belgian company and is a member of Yamabiko. Based in Japan, Yamabiko is a global company with major markets in Japan and the Americas and a growing business presence in Europe, Asia, and other countries. Yamabiko manufactures and sells Outdoor Power Equipment, Agricultural machinery and Industrial machinery. Yamabiko is listed on the Tokyo Stock Exchange. More information can be found at www.yamabiko-corp.co.jp/english/.

Yamabiko Europe (YE) has two business activities:

  • Robotic mowers and golf ball pickers: YE is the world leader in commercial-scale automatic lawn mowers for large areas: we design, manufacture and sell robot mowers for turf areas up to 30,000 m2 and automatic ball pickers that collect golf balls on practices.

Belrobotics and ECHO Robotics robots are currently used across Europe to maintain sports facilities (football, rugby, golf courses), private gardens and large open spaces. More information can be found at www.belrobotics.com and www.echorobotics.com. As a full-fledged Yamabiko Group company, we are intensifying our reach in Europe, and starting distributing our products and applications in North America, Japan and selected countries in the rest of the world.

  • Outdoor Power Equipment (OPE): YE is the full-pledged distributor of ECHO and SHINDAIWA products across Europe, Africa and Middle East, taking responsibility for sales and profits. OPE products include chain saws for limbing, felling, and pruning trees: trimmers and brushcutters for grass cutting, mowing and clearing, and power blowers for blowing, collecting, and shredding leaves and debris.
  • Position

In order to grow further, address new markets and better serve his customers, YE is looking for a Customer Support Technician for our robotics department.

Role

After acquiring a solid understanding of our robotic products and applications, you will be part of the customer support team reporting to the head of application engineering.  Your role will be:

  • To receive calls, emails, requests from customers asking technical support for preparation of new installations, for solving problems encountered at installation time, for troubleshooting issues, and in general for any matter related to the installation, maintenance or repair of robots.
  • To log the interventions in YE’s ticketing/CRM system and follow up till closure with the appropriate person in the after sales, engineering, sales administration or sales section if their support is needed.
  • To draw weekly dashboards allowing you to timely inform engineering and sales about emerging field issues training needs etc.
  • To be responsible for the updates, translations and broadcast of training material, technical bulletins, and instruction video’s.
  • To suggest and roll out improvements to improve the customer support team processes in collaboration with application engineering and sales.
  • To organize and do technical trainings to technicians from our distributors and  Benelux dealers.
  • To provide onsite support to our distributors and Benelux dealers for complex installations.
  • To do standard repair, maintenance and upgrade procedures on our robotic products.

Your Profile

You have a Bachelor Degree in technical sciences, such as Electro-Mechanics, robotics or IT, and you have hands-on experience with technical equipment.

  • At least 5 years of relevant experience in customer support of technical products
  • You are service minded and operate in a structured and disciplined way. You are stress tolerant and organized.
  • You have excellent oral and written communication skills in French and English. Practice of Dutch and German is a strong asset. Practice of other European languages is a plus
  • You can organise your own work processes and to lead the implementation of related processes with the other sections.
  • You can inform and provide feedback in a clear way.
  • Hands-on

Geographical scope

You will work at YE, which is located in Wavre, 25 km south east of Brussels in a truly international environment. This position requires occasional travel to EU, NA, Japan with stays up to 1 week for project meetings.

Our Offer

  • An open and nice working atmosphere with colleagues working at a high level of expertise, striving altogether to achieve ambitious objectives.
  • A permanent employment contract with a competitive salary package and fringe benefits.
  • Career evolution in Yamabiko Group, which offers opportunities and challenges in fast growing robotic markets.
  • Possibility to telework certain days of the week after the onboarding & training period

Practical information

If you are interested in this challenging job opportunity, please, send your application to Sylvie Gérard, Business Operations Assistant at [email protected].Only selected candidates will be contacted.

 

 

 

 

 

Apply now !